ayaathspa-amayaresort
Call Us +91 6289516995
Call Us +91 6289516995

Cancellation & Refund Policy

1. Introduction

At Ayaath Spa at Amaya Resort, we aim to provide a transparent and convenient booking experience for our spa and wellness services.

This Cancellation & Refund Policy explains how customers can request appointment cancellations, rescheduling, and refunds for payments made through our website, https://ayaathspa-amayaresort.com/.

Please read this policy before making an appointment or completing an online payment.

2. Business Information

Business Name: Ayaath Spa at Amaya Resort

Address: The Amaya Resort, Rauta, Uluberia, Howrah, West Bengal 711316, India

Phone: +91 6289516995

Email: info@ayaathhospitality.com

Website: https://ayaathspa-amayaresort.com/

3. Appointment Cancellation by Customers

Customers who wish to cancel a spa appointment should contact Ayaath Spa at Amaya Resort using the phone number or email address provided on this page.

Please provide your name, booking reference, appointment date, selected service, and any other information reasonably required to identify the booking.

The eligibility of a cancellation for a refund may depend on the applicable cancellation conditions, the status of the booking, whether the service has already been provided, and applicable legal requirements.

Cancellation notice period: [TO BE CONFIRMED BY THE BUSINESS]

Cancellation charges, if any: [TO BE CONFIRMED BY THE BUSINESS]

Refund eligibility for customer-initiated cancellations: [TO BE CONFIRMED BY THE BUSINESS]

These conditions should be finalised and published before accepting prepaid bookings. Any applicable cancellation charges and restrictions should be clearly communicated before the customer makes a payment.

A cancellation request is not considered acknowledged until we confirm receipt or otherwise communicate the cancellation status.

4. Rescheduling of Appointments

Customers who cannot attend their scheduled appointment may contact us to request a change of date or time.

Rescheduling is subject to appointment availability and confirmation by Ayaath Spa at Amaya Resort.

Minimum notice required for rescheduling: [TO BE CONFIRMED BY THE BUSINESS]

Permitted number of rescheduling requests: [TO BE CONFIRMED BY THE BUSINESS]

Rescheduling charges, if any: [TO BE CONFIRMED BY THE BUSINESS]

If a prepaid appointment is rescheduled, the existing payment may be applied to the revised appointment where permitted by the applicable booking terms and confirmed by us.

Customers should obtain confirmation of the revised date, time, and service before assuming that the appointment has been changed.

5. Cancellation by Ayaath Spa at Amaya Resort

In certain circumstances, we may need to cancel or reschedule an appointment due to service unavailability, operational issues, staff availability, maintenance, or other unforeseen circumstances.

If we cancel a confirmed appointment for which payment has already been collected, we will communicate the available options to the customer.

Depending on the circumstances and customer preference, the options may include:

  • Rescheduling the appointment to an available date or time.

  • Receiving a refund for the affected service where applicable.

If a refund is agreed or otherwise required, it will be handled in accordance with applicable law and the relevant payment provider’s procedures.

We will make reasonable efforts to notify affected customers using the contact details provided during booking.

6. Refund Eligibility

Refund requests will be reviewed based on the circumstances of the booking and the applicable terms.

Refunds may be considered in circumstances such as:

  • A confirmed appointment is cancelled by us and the paid service cannot be provided.

  • A cancellation qualifies for a refund under the published cancellation conditions.

  • A payment is successfully collected but the corresponding booking cannot be confirmed or fulfilled.

  • A duplicate payment for the same booking is verified.

  • A transaction is charged incorrectly and a refund or correction is appropriate.

  • A refund is required under applicable law or the relevant payment arrangement.

Where a service has already been provided, refunds will be assessed according to the circumstances, the agreed service terms, and applicable legal requirements.

A refund is not automatically guaranteed merely because a customer changes their mind or does not attend an appointment. However, nothing in this policy limits any refund or remedy to which a customer is entitled under applicable law.

7. Non-Refundable Bookings and Charges

Any advance booking, special offer, promotional package, deposit, or prepaid service that is subject to specific cancellation or refund conditions must have those conditions clearly disclosed before payment.

Non-refundable services or charges, if any: [TO BE CONFIRMED BY THE BUSINESS]

Any such restrictions must be consistent with applicable law and must not be used to deny a refund or remedy that is legally required.

Customers should review the applicable service description and booking conditions before completing payment.

8. Failed or Pending Transactions

An online payment may sometimes remain pending or fail to generate an immediate booking confirmation.

If an amount appears to have been deducted from your account but the booking is not confirmed, please contact us before attempting another payment.

To help us investigate, please provide:

  • Your name and contact details.

  • The booking reference, if available.

  • The payment amount and date.

  • The transaction reference or payment ID, if available.

  • Relevant payment confirmation details, with confidential authentication information removed.

We will review the available records and coordinate with the payment service provider where necessary.

If the payment was not successfully completed, the status of any amount debited or held by the payment provider or bank will need to be checked through the relevant payment channels.

If a refund or reversal is required, it will be handled according to the transaction status, applicable payment procedures, and legal requirements.

9. Duplicate Payments

If you believe you have paid more than once for the same appointment or service, please contact us with the relevant transaction references and booking details.

We will review the payment records to determine whether a duplicate charge occurred.

Where a duplicate payment is verified and a refund is appropriate, we will initiate the necessary refund or correction through the relevant payment channel.

Customers should retain their payment confirmations until the issue is resolved. Please do not share your UPI PIN, card security code, OTP, banking password, or other confidential authentication credentials when submitting a complaint.

10. Refund Process for Cashfree Payments

Our website may use Cashfree Payments to facilitate online payments.

Where a refund is approved for a transaction processed through Cashfree, we may initiate the refund through the available payment system or follow the applicable procedure advised by the payment service provider.

Refund processing may depend on transaction verification, payment settlement status, the original payment method, and the procedures of Cashfree, the relevant bank, card network, or other payment provider.

Where possible and supported by the payment system, refunds will be directed to the original payment method.

The initiation of a refund and the final credit to the customer’s account are separate stages. We cannot guarantee a specific credit date because processing and posting times may depend on third parties.

We will provide available refund or transaction reference details where appropriate to help customers follow up with their bank or payment provider.

11. Refund Processing Time

Business refund initiation target: [TO BE CONFIRMED BY THE BUSINESS]

The time required for an approved refund to appear in the customer’s account may vary depending on the payment method, payment provider, and bank.

We will communicate the status of an approved refund where reasonably possible and provide relevant transaction details when available.

Customers who have not received an expected refund should contact us with the original transaction reference and any available refund reference.

We will review the status and assist with follow-up through the applicable payment channels.

No specific refund initiation or credit timeline is promised by this policy until the business confirms its operational procedure and the applicable payment provider’s requirements.

12. How to Request a Cancellation or Refund

To submit a cancellation, rescheduling, or refund request, contact us using the following details:

Email: info@ayaathhospitality.com

Phone: +91 6289516995

Please include the following information, as applicable:

  • Full name used for the booking.

  • Booking reference or appointment details.

  • Date and time of the appointment.

  • Service purchased.

  • Payment amount.

  • Transaction reference or payment ID.

  • Reason for the cancellation or refund request.

Please do not email full card details, card security codes, UPI PINs, passwords, or OTPs.

We will review the request and contact you if further information is reasonably required. The outcome will be communicated based on the applicable policy, transaction records, and legal requirements.

13. Customer Support and Disputes

If you disagree with a cancellation or refund decision, please contact us and explain the issue. We will review the available booking and payment information.

Customers may also contact their payment provider or bank for assistance with transaction disputes, subject to the applicable procedures.

Nothing in this policy restricts a customer’s statutory rights, available consumer remedies, or the right to approach a competent authority where permitted by applicable law.

14. Policy Updates

We may revise this Cancellation & Refund Policy to reflect changes in our services, appointment procedures, payment arrangements, or applicable legal requirements.

The latest version will be published on this page with an updated effective date, where appropriate.

Customers should review the applicable terms before completing a new booking or payment.

15. Contact Information

For appointment cancellations, rescheduling requests, refund enquiries, failed transactions, duplicate payments, or other booking-related concerns, please contact:

Ayaath Spa at Amaya Resort

Address: The Amaya Resort, Rauta, Uluberia, Howrah, West Bengal 711316, India

Phone: +91 6289516995

Email: info@ayaathhospitality.com

Website: https://ayaathspa-amayaresort.com/

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