1. Introduction

Welcome to Ayaath Spa at Amaya Resort.

These Terms & Conditions govern your access to and use of https://ayaathspa-amayaresort.com/, including enquiries, spa service appointments, online bookings, and payments made through the website.

By accessing our website, submitting a booking request, or using our services, you agree to the applicable terms described on this page. If you do not agree with these terms, please do not proceed with a booking or payment through the website.

2. Business Information

Business Name: Ayaath Spa at Amaya Resort

Address: The Amaya Resort, Rauta, Uluberia, Howrah, West Bengal 711316, India

Phone: +91 6289516995

Email: info@ayaathhospitality.com

Website: https://ayaathspa-amayaresort.com/

3. Spa Services

Ayaath Spa at Amaya Resort offers spa and wellness services as described on its website or communicated directly by our authorised representatives.

Service descriptions, durations, prices, availability, and inclusions will be based on the information displayed at the time of booking or otherwise confirmed by us.

The availability of any particular treatment, therapist, appointment time, or facility is subject to confirmation.

Spa services are intended for relaxation and general wellness unless expressly stated otherwise. They are not a substitute for medical diagnosis, treatment, or professional medical advice.

Customers should inform our staff before treatment of any relevant allergies, sensitivities, injuries, health concerns, pregnancy, or other circumstances that may affect the suitability of a service. We may recommend modifying or declining a treatment where reasonably necessary for customer safety.

4. Appointments and Booking Requests

Customers may request an appointment through the website or through the contact methods made available by Ayaath Spa at Amaya Resort.

To make or manage a booking, we may request information such as your name, mobile number, email address, selected service, preferred date, and preferred time.

Submitting a booking request does not automatically guarantee an appointment.

An appointment will be considered confirmed when we have accepted the booking and communicated confirmation through an appropriate channel. Where advance payment is required, the booking may also be subject to successful payment, as communicated during checkout.

Customers are responsible for providing accurate contact and booking information. Incorrect details may prevent us from confirming or managing an appointment.

5. Booking Confirmation and Communication

Booking confirmations and updates may be communicated through email, telephone, SMS, or other available communication channels.

Customers should check their booking details carefully, including the selected service, appointment date, time, amount payable, and applicable terms.

If you complete an online payment but do not receive a booking confirmation, please contact us before making another payment. We will review the booking and transaction status to determine whether the payment was successful and whether the appointment can be confirmed.

A payment receipt or successful transaction message alone should not be treated as confirmation of an appointment unless the booking has also been accepted.

6. Pricing and Charges

The applicable price for a service will be the price displayed on the website or specifically communicated and agreed upon at the time of booking.

Any applicable taxes, additional charges, service inclusions, or other payable amounts should be disclosed to the customer before payment where required.

If a price or booking detail appears incorrect, please contact us for clarification before completing the transaction.

We reserve the right to update service prices and offerings for future bookings. Any change will not automatically alter an existing confirmed booking unless agreed upon or otherwise permitted under applicable law.

7. Online Payments and Cashfree

Our website may use Cashfree Payments as a payment gateway to facilitate online transactions.

Customers may be offered payment methods such as UPI, debit cards, credit cards, net banking, or other options supported at checkout.

By proceeding with a payment, you agree to follow the applicable checkout instructions and the terms of the payment service provider and your selected payment method.

Payment authorisation, processing, settlement, verification, and refunds may be subject to the relevant payment service provider, bank, card network, or payment method.

Ayaath Spa at Amaya Resort does not control the processing timelines or independent systems of these third parties.

We do not guarantee uninterrupted payment availability or successful processing of every transaction.

8. Failed, Pending, or Duplicate Payments

If a payment fails, remains pending, or appears to have been deducted without a booking confirmation, please contact us with the relevant transaction details.

We will review the available payment records and coordinate with the payment service provider where necessary.

Customers should not share their UPI PIN, card security code, internet banking password, OTP, or other confidential authentication credentials with us.

If you believe that you have been charged more than once for the same booking, contact us with the booking reference, transaction references, payment amount, and relevant payment confirmation details.

Verified duplicate charges will be reviewed and handled in accordance with our Cancellation & Refund Policy and the applicable payment provider’s procedures.

9. Appointment Changes and Rescheduling

Customers who need to change an appointment should contact us using the details provided on this website.

Rescheduling requests are subject to service availability and confirmation by Ayaath Spa at Amaya Resort.

The permitted rescheduling window, number of permitted changes, any applicable charges, and the treatment of prepaid bookings must follow the business’s published appointment policy.

Rescheduling rules: [TO BE CONFIRMED BEFORE PUBLICATION, INCLUDING THE REQUEST WINDOW, ANY CHARGES, AND THE TREATMENT OF PREPAID BOOKINGS.]

A rescheduling request is not considered accepted until we confirm the revised appointment details.

10. Cancellations and Refunds

Customers may request cancellation of an appointment in accordance with the Cancellation & Refund Policy published on our website.

Refund eligibility may depend on the booking status, timing of the cancellation, service already provided, applicable cancellation terms, and any legal requirements.

Where a refund is approved, it will be processed through an appropriate payment method or refund channel, subject to applicable payment provider procedures.

The detailed cancellation conditions, refund eligibility, and refund process are set out on our Cancellation & Refund Policy page:

https://ayaathspa-amayaresort.com/cancellation-refund-policy/

Customers should review that policy before completing a prepaid booking.

11. Customer Responsibilities

Customers agree to:

• Provide accurate and complete booking and contact information.

• Make payments only through the official payment methods presented by us.

• Follow reasonable spa instructions and applicable service-specific safety requirements.

• Inform the spa of relevant health concerns or sensitivities before a treatment.

• Treat staff and other customers respectfully.

• Avoid fraudulent bookings, unauthorised payment activity, or misuse of the website.

• Contact us promptly if a booking or payment issue arises.

We may take reasonable and lawful steps to address suspected fraud, abuse, safety concerns, or material breaches of these Terms & Conditions.

12. Website Use and Intellectual Property

The website and its content, including text, branding, photographs, graphics, and design elements, may be protected by applicable intellectual property laws.

Unless permitted by law or expressly authorised by the relevant rights holder, you must not copy, reproduce, distribute, modify, or commercially use website content without permission.

You must not use the website in a way that interferes with its operation, compromises its security, or violates applicable law.

13. Third-Party Services

Certain website features, including payment processing, may rely on third-party services.

Your use of such services may also be subject to the third party’s terms, privacy policy, and operational procedures.

We are not responsible for independent service interruptions, decisions, or processing delays caused by third parties, but we will make reasonable efforts to assist customers with issues relating to bookings or payments made through our website.

Nothing in these terms excludes any responsibility that cannot lawfully be excluded.

14. Service Availability and Changes

Spa services and appointment slots may be affected by availability, staffing, operational requirements, maintenance, or circumstances beyond our reasonable control.

If we need to change or cancel a confirmed appointment, we will make reasonable efforts to contact the customer and communicate the available options, which may include rescheduling or a refund where applicable.

Any approved refund will be handled in accordance with our Cancellation & Refund Policy and applicable law.

15. Limitation of Responsibility

We will take reasonable care in providing our services and maintaining our website.

To the extent permitted by applicable law, we are not responsible for indirect losses arising from temporary website unavailability, third-party payment interruptions, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions limits or excludes statutory consumer rights, liability for fraud, or any other liability that cannot lawfully be limited or excluded.

16. Privacy and Personal Information

Personal information submitted through our website or during booking and payment processes will be handled in accordance with our Privacy Policy:

Customers should review the Privacy Policy to understand how personal information may be collected, used, stored, and shared for booking administration, payment processing, customer support, and other disclosed purposes.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, booking procedures, payment arrangements, or applicable legal requirements.

The revised terms will be published on this page with an updated effective date, where appropriate.

Changes will apply as permitted by applicable law and will not remove rights that customers are entitled to retain under applicable law.

18. Governing Law and Disputes

These Terms & Conditions are intended to be interpreted in accordance with the laws of India, subject to applicable consumer protection and other mandatory legal requirements.

If you have a concern about a booking, service, or payment, please contact us first so that we can attempt to resolve the matter.

Nothing in this section prevents a customer from exercising any legal right or remedy available under applicable law.

19. Contact Information

For questions about these Terms & Conditions, appointments, spa services, bookings, or payments, please contact:

Ayaath Spa at Amaya Resort

Address: The Amaya Resort, Rauta, Uluberia, Howrah, West Bengal 711316, India

Phone: +91 6289516995

Email: info@ayaathhospitality.com

Website: https://ayaathspa-amayaresort.com/